House Rules & Cancelation Policy

Please Read Carefully :

Check-in Policy

• Check-in time 14:00 – 19:00. Due to technical reasons, check-in outside these hours please inform us at least 24 hours in advance.
• Check-out time 12:00.
• Presenting a valid and original ID such as KTP / Passport / Driving License upon check-in is mandatory. If guests fail to present the document, the resort has the right not to proceed with the check-in process and there will be no refund.
• Since we are located in a very remote area we highly recommend to have a fixed return transport. Transport services in remote areas are upon availability and mostly higher priced.

House Rules

• All tents are non-smoking tents.
• No pets are allowed
• No cooking in all tents, inside and outside areas.
• No outside food is allowed.

Free Parking

• Free Parking in front of the lobby is limited, please make a reservation one day before your arrival

Cancellation Policy

• Any Cancellation or Date Modification: 14 days prior to check-in time, 100 % of the total price of the reservation will be charged.

Complaints

• Any complaints or accidents that happen on site must be informed to us immediately as they can not be handled after departure.